Returns and Refunds Policy
Dead Dave’s Funeral – How we roll.
What is “Print on Demand”?
Dead Dave’s Funeral operate a ‘Print on Demand’ business model which means we supply goods to order.
Print on demand (POD) is a printing technology and business process in which garments and other products are printed only when an order is received. When a customer orders a design, our suppliers print and dispatch the item directly to our customer.
Order modifications and cancellations
When an order is place through the Dead Dave’s Funeral website, the order is sent directly to our suppliers. Unfortunately, once an order has been placed, we are unable to modify or cancel any placed order.
Returns and Refunds policy
As the products are printed on demand, Dead Dave’s Funeral are not responsible for returns or refunds due to a customer’s change of mind, wrong address, product size, or any errors made during the ordering process.
Dead Dave’s Funeral will however replace items that are defective. Please refer to policies below.
Product Quality issues:
Dead Dave's Funeral use best-in-market suppliers. During the production of our all over print garments, the majority of these are stitched together after the cloth has been printed, so chill and do not stress about the occasional thread being long. Please just carefully snip of the offending thread and enjoy your Dead Dave’s garment.
If the received product is printed incorrectly, damaged or you believe it is of poor quality, please contact Dead Dave’s Funeral through the 'contact us' page on this website, or email lily@deaddavesfuneral.com and attach photos of the item along with the original packaging in which the product was received by the customer, showing the shipping label and the customer details on it clearly for verification. Our team will review your complaint, and if we agree, then we will have a replacement sent out as soon as possible. That's our Customer Protection policy for making sure that reprints are issued, if you receive a damaged item.
Our policy lasts 10 days from the date of delivery of the product.
Broken products received:
In the case of fragile products like Mugs and Framed posters, please contact Dead Dave’s Funeral through the 'contact us' page on this website, or email lily@deaddavesfuneral.com and attach photos of the broken product along with the original packaging in which the product was received by the customer, showing the shipping label and the customer details on it clearly for verification. Our team will inspect the errors and have a replacement sent out as soon as possible.
Our policy lasts 10 days from the date of delivery of the product.
Lost Shipments:
For items lost in shipment, claims, if any, must be communicated not later than 10 days after the estimated delivery date. Obviously, if the shipment has been lost in the global postal system, we will replace the lost items.
Please contact Dead Dave’s Funeral through the 'contact us' page on this website, or email lily@deaddavesfuneral.com
The Dead Dave’s Funeral Humanity Policy
As we have outlined above, Dead Dave’s Funeral do not offer refunds. However, we are also human and we do have a heart. If you have a concern, or want to get something off your chest, then please let us know through the 'contact us' page on this website, or email lily@deaddavesfuneral.com. We will use our discretion to help out where we can.